If you can't find the answer you require, please contact us by e-mail

Q: Where are you located? Do you have a retail store?

A: Procyss Computer Systems is based in Northop Hall, Flintshire, North Wales. At this time, we operate as an internet business only. Without the cost of sales clerks, the monthly rent for a public facility, and all the associated costs, we are able to greatly reduce our margins on every system we sell. This means lower prices for you. At the moment, we are doing quite well in this position, and have no intention of opening a public facility. It is our only goal to provide quality systems at the lowest possible prices.

Q: How can I know what kind of computer I need? I don't even know the difference!

A: A large part of every one of our sales is the initial consulting. The best thing you can do is to start by telling us what you will be using this system for. That information, combined with a target budget for your purchase, will allow us to make a complete recommendation for you! We take great care to EXPLAIN all of the choices to you, and to tell you why we recommend the parts we do. You may not know the difference right now, but it is our job to educate you enough that you can make an informed decision. We are always happy to work with you! Just send us an email to get started.

Q: What addresses can you ship to?

A: Procyss Computer Systems only ships to a Mainland UK address at present.

Q: How quickly can you get a computer system to me?

A: In most cases, we can ship a computer system out in 5 days! Compare that with the average 10-15 days FROM most of our competitors! Depending on the shipping method you choose, this means that a computer can be at your door in the same week that you place your order! If you are in Flintshire, shipping is not an issue. We will deliver the system to your door the moment it leaves production. If your order includes special order or low demand parts, it may take up to two additional days.

Q: What is a "burn in" process, and what exactly do you do?

A: Anytime you use new computer components, you are subject to the effects of manufacturing defects, shipping damage, and many other possible sources of component failure. A "burn in" process stresses these components, so that if they are close to failure, we can make sure they break here so we can fix or replace them. A burn in is a way of ensuring that only hardware without defect leaves our facility. What exactly do we do? The first tests we run are much targeted, and put a high amount of stress on individual components. Memory is tested with at least 5 passes with the utility from MemTest86.com, the CPU is tested with CPU Burn. This all takes about 5 hours. Windows is then installed, and all driver updates are installed. At that time, we use two utilities -- PCMark 2004 and 3DMark 2003. PCMark stresses the system with everyday functions (JPEG compression, audio conversion, 2D display, etc), while 3DMark tests the 3D video acceleration on your video card and directX software. These utilities are also used to provide benchmark data. They take about 3 hours to run, and are often left looping when the system is in standby for the next step. That next step is to run PassMark BurnInTest an overall system stress test. This utility stresses all aspects of your system simultaneously. This test is run for the remainder of the 24 hours. Most problems uncovered in our burn in process are found very early. Memory problems are usually found within 5 minutes, and temperature problems within an hour of the last step. Due to this fact, we feel that 24 hours of testing is more than enough to ensure a great experience for you and your new computer!

Q: I can't see what I need on your price list. Can you still help me?

A: Of course, simply email us with your query and we will do our best to help you.

Q: If I do not have the part for you to upgrade my PC will you supply this?

A: Yes. It will be parts + labour.

Q: Why should I buy from Procyss?

A: We offer you a genuine value alternative to our overpriced competitors coupled to a unique, personal touch rarely found in a market of limited choice and inadequate support. Specialising in individual, compatible systems our service is focused on meeting the needs of our customers.

Q: How do I pay?

A: At present by PayPal, cheque, cash, or bankers draft
On the back of the cheque please write your order reference number which you will receive after you have completed your order. We will despatch goods when the cheque has cleared.

Q: How much is delivery?

A: The delivery price varies dependent upon two factors; your location within the UK and the weight of the purchase. You will be advised of the exact delivery charge during the order process before any payment is requested.

Q: What do I do if I cannot find what I want?

A: If you can't source a particular product please e-mail sales@procyss.co.uk with your specific requirements and we'll endeavour to find what you need.

Q: What's OEM?

A: OEM generally means "original equipment manufacturer." Sometimes it is referred to as "open-ended market" Almost all PC component and software vendors make two versions of the same product based on a difference in the distribution channels.

One is the retail boxed products that are sold mainly through retailers. Guess who is paying for the nice-looking packages which cost vendors extra material and labor to produce (and everybody more pollution)? Retail packages also takes up more spaces and cost more to ship.

The second one is the OEM products which are sold mainly to system builders, large ones such as HP and Dell (the OEMs) and many small ones like me and the DIY builders. These bulk-pack products do not have fancy packaging materials and are often produced in much higher volume, both of which result in much lower prices that have not been available to the public. The OEM products are of the same quality and often carry the same manufacturer warranty as their retail counterparts (the single-pack). They also often include supporting materials such as manuals and drivers when applicable.

Whenever we can, Procyss distributes and sells the OEM versions for products such as, memory, network cards, hard drives, and video cards, letting end-users and customers share the low cost. Finally, OEM quality and prices for the "little guys!"

Besides the packaging and prices, there are sometimes other subtle and not-so-subtle differences between the retail and OEM versions of a product. Here are a few examples.

Bundled Software: Sometimes the retailed version comes with bundled applications software, which the OEM version may not. This is especially true for high-end video and audio cards. How useful such bundled software is, is often questionable.

Manual and Support: There is hard-copy manual for the OEM version. However, most of the information is on a CD or on manufacturer's web site.

Warranty: Most OEM hardware components come with the same warranty as retail boxed ones. One well-known exception is microprocessors. The retail boxed processors often come with three-year warranty while the OEM ones come with a much shorter one, typically 30 days for Intel and 90 days for AMD. Please check the product page for Limited Warranty information where applicable. We believe the extremely low failure rates of microprocessors justifies the difference in the warranty.

Q: How much do you charge to fix a PC?

A: Every PC problem we come across is different so we cannot ever be certain how easy a problem will be to fix, we do however charge a fixed call out rate of £30 in the Flintshire area which includes the first to hours of work. We then charge a standard rate of £10 an hour thereafter.
Obviously we try our best to solve every problem as quickly as possible and most of the time we can resolve restore a PC back to full health within the first two hours! See list for more details.

Q: When do you operate?

A: We currently operate on evenings and weekends, trying to do most of our call outs on Saturdays. However we like to try to remain flexible, so if you have a specific time that is most convenient for you or you would prefer us to just pick up your PC and return it once we have fixed it then by all means get in touch with us and we can arrange something.